Terms of Service

Effective 27 September 2026

These terms apply when a seller creates or uses an OrderSignoff account. Buyer use of a proof link is limited to reviewing and responding to the proof supplied by the seller.

1. Operator and contact

OrderSignoff is operated by JWC Eternal Limited, company number 16660044, registered office 128 City Road, London, United Kingdom, EC1V 2NX. Contact us using our support form.

2. The service

OrderSignoff lets sellers upload a custom-order design, send a proof link, collect an approval or change request and keep a timestamped response record. OrderSignoff does not sell the underlying goods, verify buyer identity, provide legal signatures, guarantee that a buyer has checked every design detail or resolve disputes between seller and buyer.

3. Seller responsibilities

• Use OrderSignoff only for lawful business activity and provide accurate account and business information.
• Have the necessary rights to upload each design and process buyer information.
• Send proof links only to the intended recipient and avoid unnecessary sensitive information.
• Check that the correct file, product and order reference were uploaded before sending a link.
• Decide whether a recorded response is sufficient for production and keep any additional records required by the seller's marketplace, insurer or applicable law.

4. Buyer responses

A buyer can respond without creating an account. A proof link is a bearer link, so a response shows that someone with the link submitted the stated name and decision; it is not an identity check or qualified electronic signature. An approval is final for that proof version inside OrderSignoff. A revised design creates a new version and prevents the older version from accepting a new response.

5. Free trial and abuse controls

The standard free trial covers seven days or five new order proofs, whichever comes first. Revisions do not use another new-order allowance. No card or phone number is required. The trial is limited to one genuine trial per business and device. We use verified email, normalized business information, privacy-preserving device and network identifiers, rate limits and other security checks. Creating multiple accounts or supplying false details to obtain repeat trials is prohibited. Genuine shared-device or shared-network cases may contact support for review.

6. Subscriptions and cancellation

Paid access is US$12 per month unless a different price is clearly shown before purchase. When a seller chooses to subscribe, Stripe displays the amount and billing date before confirmation. Subscriptions renew until cancelled. Sellers can use the billing-management option in their dashboard or contact support. Cancellation stops future renewal; it does not normally refund a period already paid for, except where required by law. Existing proof records and buyer links may remain accessible after creation access ends.

7. Uploaded content

The seller retains ownership of uploaded content and grants us a limited licence to store, process and display it solely to operate, secure and support OrderSignoff. We may remove content that is unlawful, infringes rights, threatens the service or breaches these terms.

8. Availability and changes

We aim to provide a reliable service but cannot promise uninterrupted availability. Maintenance, provider outages, security incidents or technical failures may temporarily affect access. We may make reasonable changes needed for security, law, compatibility or product operation and will avoid materially reducing paid functionality without notice where practicable.

9. Acceptable use

Users must not probe or bypass security, scrape or overload the service, upload malware, impersonate another business, access another seller's information, share service credentials, interfere with proof links or use OrderSignoff for unlawful, deceptive or abusive purposes.

10. Liability

OrderSignoff is a workflow and record-keeping tool. Sellers remain responsible for production decisions, order accuracy, customer communication, backups and marketplace compliance. To the fullest extent permitted by law, JWC Eternal Limited is not liable for indirect or consequential loss, loss of profit, loss of opportunity or losses caused by incorrect files, unauthorized sharing of proof links or reliance on a response as verified identity. Our total liability arising from the service will not exceed the fees paid by the seller for the service during the twelve months before the event giving rise to the claim. Nothing in these terms excludes liability that cannot legally be excluded.

11. Suspension and termination

We may restrict or suspend access where reasonably necessary to protect users or the service, investigate misuse, comply with law or address non-payment. A seller may stop using the service at any time and may request account closure. Sections intended to survive termination, including payment, intellectual-property, liability and dispute provisions, continue to apply.

12. Governing law

These terms are governed by the laws of England and Wales. The courts of England and Wales have jurisdiction, subject to any mandatory rights that apply in another jurisdiction.

13. Changes to these terms

We may update these terms when the service or law changes. Material changes will be communicated reasonably in advance where practicable. Continued use after the effective date means the updated terms apply.